Event Safety Measures 23rd – 25th July 2021
– Updated 26th April 2021
We continue to have the full backing of the Directors & Managers of Celtic Manor Resort towards delivering you a fabulous & safe Dancing With The Stars Weekend – something we are all very much looking forward to.
Celtic Manor Resort Hotel has been designated ‘Good to Go’, the industry standard issued by Visit Wales that confirms a venue has COVID-safe policies in place.
We are pleased to have all options made available to us at Celtic Manor, including;
• Full resources of the International Convention Centre Wales at our disposal if required.
• Electronic Check-In, room key, plus food & drink ordering through the new ‘Celtic Collection’ app.
• Lateral flow testing prior to guest arrival
Exact COVID-safe measures that will be in place will be announced in late June. Until then, here’s an idea of what it could look like based on the current COVID-safe measures at Celtic Manor Resort Hotel:
Cashless. You can only pay by debit/credit card and contactless payment.
Social distancing. One-way systems directing guests and clear social distance markings in public areas.
Sanitary stations. There are multiple hand sanitising stations across the venue.
Robust cleaning and sanitising. Focused on High Impact Touchpoint (HIT) in bedrooms and public areas. Cleanliness and hygiene has always been a priority for the Celtic Collection. Working with cleaning partner Diversey, cleaning protocols in bedrooms and all public areas will be strengthened to focus on High Impact Touchpoint (HIT) cleaning as a result of the COVID 19 pandemic.
Face coverings. In line with Welsh Government regulations, face coverings must be worn in all indoor public spaces within Celtic Manor. Face coverings may be removed when seated to eat and drink, when dancing, when using the health club gyms and pools, and when enjoying a spa treatment.
Advanced staff training. In health and safety protocols, including the provision of personal protective equipment and wearing of face masks for staff in public areas. As a condition of returning to work, team members will be health screened, and required to complete an e-learning course on the Prevention and Control of Infection in the Workplace.
See Anton Du Beke’s special message recorded for all our guests, filmed just before he appeared on ‘Steph’s Packed Lunch’; https://fb.watch/57xOdy3Ech/
Please be assured Donahey’s number one priority is our guest’s, performers and team safety, and to this end we will always be following the latest UK government guidelines and regulations.
From 17th May 2021 onwards, Hotel chains such as Warner Breaks & TLH Leisure, plus UK Leisure Break providers such as GN Holiday’s are all resuming their ‘Entertainment Leisure Breaks’ – both in a socially distanced manner and in line with current UK government guidelines.
It is expected by July 2021 that Theatres and live performance events will be taking place with additional and sensible social distancing safety measures in place. We are still 4 months away from our Dancing With The Stars Weekends, and we understand a lot of things can and will change over the coming months.
All our guests will be required to confirm their good health, absence of any symptoms of Covid-19 and that any recent international travel conforms with UK quarantine guidelines, as a condition of their visit. All guests must follow the advice of the UK government. https://www.gov.uk/coronavirus
Social distance policies and additional safety measures will be put in place by both Donahey’s and our Resort Hotels to ensure the safety and well-being of all our guests, performers and team.
You can view each of our Resort Hotels latest Covid-19 safety measures & policies here;
We will keep in touch with all our guests to keep you fully informed of the progress we are making and the enhanced safety measures that Donahey’s and our Resort Hotels will have in place.
Please bear with us as we try to balance and implement the ever changing guidance and regulations, with our desire to provide a warm and friendly welcome to all of you who have chosen to join us.
What if your Dancing With The Stars Weekend can go ahead, but as a result of
Self-Isolation or Local Government Restrictions you are unable to join us?
Donahey’s are organising a Weekend Leisure Break with limited places available, plus due to social distancing requirements we now have even fewer places available.
To maintain the commercial viability of running our Weekend Breaks with the Strictly Stars and the enormous costs associated with putting on these breaks, unfortunately we are unable to offer refunds or postponement if guests become unable to travel due to Covid-19 and the Weekend Break is still able to go ahead under national & local guidelines. This would be a matter for guests personal Travel Insurance.
If the government imposes Tier restrictions that prevent you from travelling, and the Weekend Break is still able to go ahead under national & local guidelines, this would become a matter for your personal travel insurance.
Unfortunately we would be unable to replace your booking at such short notice. At 10-weeks prior bedrooms are directly contracted with the Resort Hotel and paid for in full on your behalf, which is our contractual obligation to the Resort Hotels.
Personal Travel Insurance policies with inclusive Covid Protection cover are now available at relatively low cost.
Comprehensive UK Travel Insurance which includes additional Covid-19 protection can be found from just £27 per couple.
StaySure, LV, AA & CoverForYou offer extensive policies. Donahey’s recommends an online search or call to your preferred Travel Insurance provider to discuss your requirements and confirm you are happy with the inclusive Covid cover they offer.
Examples would include but are not limited too;
• A Positive Covid Test
• Feeling Unwell
• Covid Symptoms
• Local travel Tier restrictions
• Quarantine restrictions
• Self Isolation requirements
If you already have an annual travel insurance policy, please confirm with your provider they have included Covid Protection cover.
In line with most UK holiday operators, Donahey’s requires guests take out appropriate UK Travel Insurance which covers cancellation due to Covid-19.
For such a low price and your added peace of mind, we strongly advise taking out this protection. Many holiday operators are offering this enhanced Covid Protection cover at an add-on price, unfortunately Donahey’s is not licenced to sell Insurance Policies, and are therefore unable to offer this additional paid for cover, our apologies.
What if your Dancing With The Stars Weekend cannot go ahead?
Should our July 2021 Dancing With The Stars Weekend be postponed due to national Covid-19 restrictions or tiered Covid-19 restrictions affecting the resort hotels locality, we will offer you a no cost transfer to the following years Dancing With The Stars Weekend at the same venue, over the same weekend next year.
You may instead choose to switch to a different weekend or venue the following year – the choice is yours.
Alternatively, if the postponed dates don’t work for you we will offer you a full & immediate refund less a booking fee towards the direct costs incurred with your booking.
We would of course love you to continue to enjoy looking forward to spending a weekend with the Strictly Stars, so all 2022 supplier cost increases will be absorbed on postponed bookings.